All About Lust Cookies
Where are you located?
Lust Cookies is located in Port Chester, NY. We do not have a physical store yet. In our online store you can place your order with shipping or pick up. For pick up we are located in the Westchester County, New York
What are your shipping and pick-up days and times?
We ship to all USA. Shipping day: Monday of each week.
Pickup day: Friday
Westchester County, New York
By placing my order, I understand that the shipment of all weekly menu orders (Saturday through Thursday) will be processed on Friday and will take 3-4 business days to be shipped on Monday by the shipping company.
Do you accept returns?
Given the perishable nature of our cookies, we aren’t able to accept returns.
If you encountered an issue with your order, please email order@lutscookies.com and let us know what’s going on. We will do our best to make it right.
Why can't I order just one cookie?
Our minimum cookie order is 4 units. The elaboration of our products requires a significant investment and time, this way we maximize the efficiency in our business and guarantee the necessary resources for our orders.
Cookie Care
Conservation of our cookies
Our cookies can be kept in the same well-sealed packaging for up to one (1) week.
TO CONSUME WARM AND SOFT, you can heat them in the microwave outside of the packaging (8-10 seconds), although we highly recommend doing this in a preheated oven at 350F-(180C) for 4-5 minutes.
Allergy Warring
Our cookies may contain soy, eggs, tree nuts, peanuts or dairy products.
Note: We do our best to avoid cross contamination but do not guarantee it
Shipping
Which states do you deliver?
We offer nationwide shipping within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico).
Our commitment to quality means we bake your order to perfection and aim to minimize transit time, ensuring your cookies arrive at their destination in a fresh and delectable state. Shipping dates and costs vary based on your location and availability. While we make every effort to meet your delivery preferences, it's important to note that unforeseen delays can occasionally occur during the shipping process.
What if the recipient is not available to take the delivery?
We strongly recommend selecting a shipping address where someone will be available to receive the delivery. The decision regarding whether your package will be left at the doorstep, require a signature, or be redirected to an Access Point for pickup is solely at the discretion of the delivery driver.
Please note that we do not mandate signatures for deliveries. It's essential to acknowledge that Lust Cookies cannot be held responsible for any loss, theft, or damage that may occur once the package is in transit or delivered.
In cases where the mail carrier cannot complete the delivery on the estimated date, they will make a subsequent attempt on the next available day. For deliveries that are unsuccessful on Fridays, the reattempt will occur on the following Monday. We encourage you to plan accordingly, as our primary objective is to ensure that all cookies arrive as fresh and delightful as possible!
How much should i pay for shipping?
All shipping options for your delivery address are displayed at checkout, along with exact prices.
Do you accept returns?
Given the perishable nature of our cookies, we aren’t able to accept returns.
If you encountered an issue with your order, please email order@lustcookies.com and let us know what’s going on. We will do our best to make it right.
Where is my order?
You’ll get an email confirmation immediately after you place your order and you will receive another email with tracking once your order is being processed for shipment (1-3 days after order is placed).
If you do not receive a confirmation email, please check your spam folder, and add order@lustcookies.com to your safe senders list.
Contact
Can't find the answer?
If you can't find the answer to your question please shoot us an email info@lustcookies.com.